Terms of service

Ordering and Payment

Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the cart through the online payment service. All customer information is treated confidentially. The contact information provided during the order process will only be used to deliver the order or resolve any potential issues, unless otherwise stated. By placing an order, you accept the applicable delivery terms.

Order and Payment Confirmation

Once we have received your order, we will immediately send you an order confirmation via email. The confirmation includes the details of your order. Always check the contents of the order confirmation. If you have any questions, please contact our customer service at feratale.graphics@gmail.com. Keep the order confirmation for any customer service inquiries.

Please contact customer service using your order number and always verify that the contents of the shipment match the products listed in the order confirmation.

Payment Methods

We offer a variety of payment options. By providing your information at checkout, you accept the terms of the chosen payment method. By clicking the "Buy" button, you accept the general terms and conditions of Feratale.

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying